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Old 02-27-2014, 04:05 PM   #61
Trotskilicious
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Originally Posted by yo soy el mejor View Post
but sometimes it's the big business screwing the customer.
that's my whole point, don't be ugly to the op them or make their day difficult because it's the corporate lizardian shape-shifters that are tugging at the strings with their sharp talons, cackling their reptilian laughs

but i wasn't there i just don't like hearing people boasting about being ugly to customer service

 
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Old 02-27-2014, 04:06 PM   #62
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though i've been ugly to particularly frustrating assclowns and student loan vultures

 
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Old 02-27-2014, 04:11 PM   #63
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Personally I've probably only called a customer service hotline a few times in my life but it seriously does seem like you have to throw a fit and browbeat them over the phone to get any sort of compensation.

My experiences have been with cell companies iirc. It's the idea that it seems like they hide information from you and that seems sneaky/deceitful.

I remember signing up for a cell company one time because I had some friends and family that were paying a certain amount and I thought that sounded great. I went to sign up and my bill was going to be twice the amount of what I thought. After an hour+ of whining and complaining they finally conceded.

They seem to treat it like: well if they don't know any better we're going to get as much money out of them as possible.

Or another point: I signed up for a 7 day trial of a credit score company and when I went to cancel they were like "we'll give it to you for half price" and i'm thinking damn what if I thought the original price was legit i would have paid it but here you quickly offer it to me for half of that what the fuck.

It juts smells dishonest and breeds mistrust.

 
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Old 02-27-2014, 04:12 PM   #64
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Why can't they just be honest and upfront about things?

 
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Old 02-27-2014, 04:13 PM   #65
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I can't imagine walking into a clothing store and complaining about the price of a pair of boots and speaking to the manager to get them for half off.

Just sell the shit for one price and no one has to throw a fit.

 
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Old 02-27-2014, 04:23 PM   #66
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Originally Posted by slunken View Post

My experiences have been with cell companies iirc. It's the idea that it seems like they hide information from you and that seems sneaky/deceitful.
they do

it is

it's legal

 
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Old 02-27-2014, 04:26 PM   #67
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Why can't they just be honest and upfront about things?
because they are evil slunken

i have used virgin mobile since the aughties, it's fantastic, it's always the same rate unlimited minutes and data for less than $40 a month. it's not the fastest or best service but i am of the "it's going to space" philosophy of smart phones. i've never needed to call customer support, until i switched phones and they were great

microsoft xbox tech support is also great, they have a method where they have someone soothing figure out what you want and then they send you to a specialist

stuff like cell phone companies, the thing is with the employees there is that it's not like you're the first or the last just another of many and it's dehumanizing already to be the person who's supposed to hold the line with customers that give the company money over fine print rules and regulations and bait-and-switch tactics

a few "I really don't blame you personally for this" thrown in every now and again helps a bit.

 
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Old 02-27-2014, 04:29 PM   #68
slunken
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ugh i'm just not looking forward to tablet shopping at my cell provider's store to discuss data plans and all that shit. i'm going to need them to understand that i don't need or necessarily want an additional data plan on a tablet but i'll take one if its only going to be 5-10 extra bucks a month.

like i mentioned earlier i can get a refurbished wi-fi only model for the same price the cell company is offering with an additional 2-year activation plan.

 
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Old 02-27-2014, 04:32 PM   #69
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i understand too that those employees are used to dealing with clueless morons on a regular basis

 
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Old 02-27-2014, 04:56 PM   #70
D.
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Quote:
Originally Posted by Elvis The Fat Years View Post
log in to your router and change the broadcast channel.
Word. Thanks for th' advice!

 
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Old 02-27-2014, 04:58 PM   #71
Cool As Ice Cream
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this is a thread about bots, isn't it?

 
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Old 02-27-2014, 04:58 PM   #72
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i moved a year ago and AT&T still won't mail me a bill or explain how to access my U-verse account.. it just takes me to my old apartment's account. i called them one last time and they guy literally said "your name is craig? like from Friday?? LOL.. ok man don't worry i'll take care of your problem" of course he gave me the wrong password and they still wont mail me my bill. i just get late notices which is kind of hilarious and then i go to the grocery store to pay it off

every other time they try and give me all these "deals".. which is ok but they ply me with offer after offer after offer. its like k bro.. i'm just on my lunch break so -- NO WAIT DON'T U WANT A FREE XBOX ONE

first world problems and all. but fuck AT&T.

 
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Old 02-27-2014, 05:05 PM   #73
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My mom works from home doing Sprint call center stuff. It's amazing that people rack up thousands of dollars over a couple of months, and only pony up the bare minimum when they finally get shut off.

If they are super rude or insulting, my mom just transfers them to the Spanish department.

 
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Old 02-27-2014, 05:25 PM   #74
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Originally Posted by slunken View Post
i understand too that those employees are used to dealing with clueless morons on a regular basis
well not only that, any CS professional should probably not sweat the stupid but what's really frustrating is taking a hard line with customers and being unable to do anything for them and having them fight back and argue. I do auditing and brand compliance so a lot of my calls are not exactly ones where I can just make everything better with a free dessert and a coupon for next time. i can't except your sign because you want to have your cat on it i'm sorry, no i just can't. YOU FUCKING BASTARRRRRRRRRRRRRDDDDDDDDDDDDDDDDDDDDDDDDDDDDD

 
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Old 02-27-2014, 05:26 PM   #75
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after doing some research (god cell phone plans are confusing) i doubt i'll be able to get the bargain price on a new tablet because that will require a brand new activation plan - not just adding a device to my pre-existing plan (which would only be an extra 10 a month).

i really don't think i'll use internal data for a tablet.

but i learned i can shave $20 off my bill by dumping my data usage in half (wi-fi is everywhere) and getting rid of insurance. not sure why i'm paying $10/month for that to begin with i probably thought it was a good idea at the time.

 
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Old 02-27-2014, 05:28 PM   #76
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Quote:
Originally Posted by Order 66 View Post
i moved a year ago and AT&T still won't mail me a bill or explain how to access my U-verse account.. it just takes me to my old apartment's account. i called them one last time and they guy literally said "your name is craig? like from Friday?? LOL.. ok man don't worry i'll take care of your problem" of course he gave me the wrong password and they still wont mail me my bill. i just get late notices which is kind of hilarious and then i go to the grocery store to pay it off

every other time they try and give me all these "deals".. which is ok but they ply me with offer after offer after offer. its like k bro.. i'm just on my lunch break so -- NO WAIT DON'T U WANT A FREE XBOX ONE

first world problems and all. but fuck AT&T.
AT&T customer service is truly dire and i honestly think they deliberately hire stupid people

one of my co-workers is a refugee from AT&T, she tells me that you had sales quotas and such to hit even though you're taking inbound support calls. she told me to try and help customers she'd get lost in the AT&T Automated Menu Labyrinth. She told me that my idea of the IT Minotaur was hilarious because that's how it was, she'd hang on to the line to see what IT said and 95% of the time they weren't really going to do much of anything for anyone.

AT&T is made out of pure evil. First world whining or not, it's a very awful company with the worst customer service experience i have ever encountered.

 
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Old 02-27-2014, 05:30 PM   #77
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reading customer service forums is wildly hilarious though

AGE 65 AND UP I JUST GOT A NEW IPAD AIR AND DON'T KNOW WHAT TO DO WITH IT

salesmanship

 
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Old 02-27-2014, 05:31 PM   #78
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knowing my luck though i'll dump my insurance and break my phone the next day though

 
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Old 02-27-2014, 05:49 PM   #79
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scratch that i think i can shave $30 off my bill

 
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Old 02-27-2014, 06:02 PM   #80
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a few months ago I canceled my ATT Uverse account and my ATT Wireless plan. I was paying ATT more per month than I was paying toward my car payment just so I could have 500 useless cable channels and two stupic iPhones.

I got a $40 per month Comcast high speed internet-basic cable-HBO plan and I switched my wireless plan to Republic Wireless, which is $25 per month unlimited talk, text and data with no contract and a Moto X phone. Plus my new phone can make calls and use data and text via wifi (no special app or skype or whatever needed).

I figure I'm saving about 300 per month

 
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Old 02-27-2014, 06:03 PM   #81
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Keep the insurance if you have an iphone. Too many cracked iphones in this world. In the US Verizon was always good to me. I've broken 2 different contracts and as long you tell them you are moving out of the country and are able to give them a foreign address they won't charge you for a) breaking the contract b) the actual price of the phone (I bought mine for much less through a two-year contract).

What if you had to pay by the minute for customer service?

 
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Old 02-27-2014, 06:04 PM   #82
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grumble grumble data plan grumble service provider grumble

 
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Old 02-27-2014, 06:16 PM   #83
slunken
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Quote:
Originally Posted by bignothing View Post
Keep the insurance if you have an iphone. Too many cracked iphones in this world.
It is but idk $120/yr seems a little excessive. $240 during a 2 year contract which is half the price of a brand new phone and i could upgrade then for next to nothing. IDK. i've never been much of a gambler, though.

 
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Old 02-27-2014, 06:59 PM   #84
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data plan
lisa needs an i phone
data plan
lisa need an iphone
data plan
lisa needs an iphone
data plan
lisa needs an iphone
data plan
lisa needs an iphone
data plan
lisa needs an iphone
data plan
lisa needs an iphone
data plan
lisa needs an iphone
data plan
lisa needs an iphone
data plan

 
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