i just won my first case

[yo soy el mejor]

back story: april 1st i ordered a bookshelf online. i've been dealing with this mess over a month and finally (for the second time) told it would be shipped may 1st. then may 2nd i get this email:

Dear ******,
I am sorry but UPS (and Fedex) have refused to pick up this item due to the large number of damage claims.
We can arrange for a shipment via freight truck, but that would impose an additional $145 to the shipping charges, $50 of which we are willing to absorb for the inconvenience.
Please let us know if you'd like to proceed with additional $95 charges or cancel this order?

Thank you.
Sincerely,

David Russo

I thought OH HELL NAH and replied with this (excuse some of my sub/verb disagreement)

David,

I refuse to pay that amount and insist that you absorb the entire cost for the inconvenience. I ordered this item April 1st.

April 12th I received and email asking for my feedback on the item
April 17th I received a similar email

April 18th I called to let someone know I had received email asking for feedback on delivery, but no delivery. I was put on hold and then specifically told the item had been shipped THAT DAY by freight.

April 19th I received an email saying they were no longer in stock and I would have to wait until the 26th. I immediately called back confused because I was told it was shipped. The person I spoke to that time did not know why I was given that info.

And again I was given a future date of May 1st. And now...over a month after making my order, you want to charge me another $95? No. When I paid on your website, it shows I am already paying for freight shipping. And not one employee over the entire month mentioned an additional fee- and you can see in the notes I spoke to many.

Please give me a call immediately at 123-123-1234 to discuss or let me know how to cancel my order.

-******

Then I got back:

Dear ******,

Please kindly be advised, my supervisor David, has informed me that we will be shipping this order as a courtesy, at no additional charge to you. We will forward the tracking information once it becomes available.

Thank you.

Sincerely,

Jessica

[yo soy el mejor]

damn right

[cork_soaker]

just tried to give u a ring... getting an error tone

[cork_soaker]

congrats btw!

[cork_soaker]

you just won your first book case

[cork_soaker]

just went through a similar ordeal with a car seat, so i'm relating pretty hard at the moment

finally canceled the order and just built one out of scrap wood

[yo soy el mejor]

you get me, man.

and i am digging the dad humor. work it!

[Eulogy]

I'm usually super deferential in situations like this but when we had some p serious water damage in our apartment I got the guy to go from like "meh someone will be there in a few days" to "it will be fixed completely in three days and also please have some money" just by basically being kind of a dick. He deserved it though.

[run2pee]

Can any of you badasses help me get the warranty company to send another vendor to my house to fix a leaky pipe? The first guy started a fire 🔥 and did not fix the leak at all.

I'm on phone call # 5, week # 3, and pipes still leaken all the while

Sound like we got some masters of "don't take no for an answers" in here, helpme

[ohnoitsbonnie]

Eulogy can you help a cool guy out with this? I can vouch for him

[yo soy el mejor]

Originally Posted by Run To Me

Can any of you badasses help me get the warranty company to send another vendor to my house to fix a leaky pipe? The first guy started a fire �� and did not fix the leak at all.

I'm on phone call # 5, week # 3, and pipes still leaken all the while

Sound like we got some masters of "don't take no for an answers" in here, helpme

tight. give me a number to call. you'll be sitting pretty in no time.