OH MY GOD WHAT IF THEY REFUSE TRANSFER
then you explain to them why they need the transfer
BUT THEN WHAT IF THEY STILL REFUSE
you tell them you cannot provide the information that they request, that the person you are transferring them to will answer that question perfectly and that they are not being ignored or shunted off to no-mans land
BUT WHAT IF THEY YELL AT ME!?!?!?!?!
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