Originally Posted by reprise85
i mean i agree but what exactly are they supposed to do when it's busy?
maybe have someone who just deals with "on holds" and goes around every 30 secs or something to personally let them know they care and are getting someone soon? honest possible solution not trying to be snarky
i volunteered for a rape crisis hotline and there were actually a few fucks (lame dudes) that would call and make up stories for reactions and we were most certainly sure of it, but in the off-chance it MIGHT NOT be a joke, we had to take it seriously while also sensitively and seriously pressing for info until it wasn't fun for them anymore.